Driving Innovations in Aftersales for the E-commerce

In my current role, I am on a mission to improve the online shopping business.

Using architectural patterns such as Domain-Driven Design and Microservices, asynchronous programming, DevOps, and multicloud, I enhanced many business processes and saved costs.

My activities include:

• Led and implemented a chatbot project for an online shop, reducing customer support requests by 15%.

• Architected and developed customer support software for an online shop, improving response times and customer satisfaction.

• Designed and maintained microservices for e-commerce, including refund calculation, bookkeeping, and real-time data archival.